Return Policy for Blue Tip Gaming
BTG strives to deliver the highest quality products at the best price. We want you to be happy with your product before it ever leaves our warehouse. If you cannot visit our showroom, we are happy to provide additional photographs and very specific details of the product(s) you want.
Returns
BTG offers a 14 day return policy on its products. All returns are subject to the following terms. Any return must be coordinated directly with a BTG member of staff via e-mail or telephone. The product must be received back to BTG in its original shipped working condition and all original parts must be included and unaltered.
Any unauthorized attempted alterations or repairs to the product or any of its components without the consent of BTG void this return policy. The customer will be responsible for sufficient crating and packaging of any returned item. Use the original packaging when at all possible. The customer is responsible for any and all return freight costs and insurance.
Once BTG receives the returned product, it must undergo and pass a full inspection. Final determination of acceptance of returns is at the sole discretion of BTG. Refunds will be subject to a 25% restocking fee plus the original cost of shipping.
Other parts returns
All non-electronic parts may be returned within 14 days for a full refund less the cost of shipping. Any parts returns must be coordinated with BTG. The customer is responsible for all return postage/freight charges plus insurance, and the product must arrive in a fully functional usable condition. Final determination of acceptance of any parts returned is at the sole discretion of BTG.
Please e-mail or phone BTG should you have questions regarding our Returns Policy or Limited Warranty.